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F.A.Q.
Can I change or cancel my order?
Orders can only be modified or canceled immediately after purchase. If you need to cancel, contact us at info@serviette.nyc with “Cancel Order” in the subject line.
When will I receive my order after it ships?
During peak periods, orders may take up to 3 business days to ship. You’ll receive a shipping confirmation email with tracking once it’s on its way. Tracking details may take 24 hours to update. Orders ship via UPS Ground in the U.S. and Canada Post in Canada, and typically arrive in 5–7 business days, depending on your location.
Which stockists carry Serviette?
Serviette is available at multiple retailers in the U.S. For the complete list of where to find Serviette, visit our Stockists page and stay tuned for announcements about future stockists by signing up to our newsletter.
Does Serviette ship internationally?
Currently, we ship within the U.S. and Canada. Shipping perfumes is subject to strict regulations due to their classification as hazardous materials, primarily because they contain ethanol, which is flammable. If you are based outside of the U.S. and Canada, you can purchase Serviette through Sainte Cellier, which ships internationally. Stay tuned for updates on additional shipping options and international stockists.
How do I return an item?
Returns are accepted within 14 days of delivery for items bought directly from us. Contact info@serviette.nyc to initiate a return. Items must be unopened, unused, and returned in original packaging with tracking/proof of delivery. Refunds will be issued to the original payment method.
Are Serviette’s perfumes clean?
Serviette perfumes are formulated using cosmetic-grade raw materials that comply with international safety and regulatory standards. The alcohol base is 190-proof organic sugarcane alcohol (SDA ethanol), selected for its high purity, low odor profile, and suitability for fine fragrance applications. All formulas are developed in accordance with current IFRA Standards and undergo laboratory testing to support safe consumer use. Serviette fragrances are produced without phthalates, parabens, or intentionally added restricted substances and are manufactured in small batches in California following established cosmetic best practices, because we believe refinement should never compromise health, ethics, or clarity.
Are Serviette’s perfumes vegan and cruelty-free?
Yes, all of our perfumes are 100% vegan and cruelty-free. We take great care to ensure that no animal-derived ingredients are used in any of our products. We are committed to ethical practices, which means we never test our perfumes on animals at any stage of production. Furthermore, we do not allow third-party testing on animals, even in regions where it may be required by law. We believe in creating beautiful scents with respect for animals and the environment.
Where is Serviette made?
Each Serviette fragrance begins in perfumer Trey Taylor’s Manhattan studio, where every formula is composed by hand. From there, it is compounded and tested for IFRA compliance by a laboratory in California, before being bottled and assembled in New Jersey.
Across each step, production follows the highest standards of safety and regulatory-compliant procedures, ensuring a process that is as exacting as it is considered.
