Tester Bottle

We aim to ship orders within 3 business days of receipt. Due to regulations, perfume must be shipped via ground transport. Delivery times typically range from 1 to 7 days with USPS or UPS (1 to 2 days within New York City).

To initiate a return for an unopened and unused item within 14 days of delivery, email info@serviette.nyc with your order number. A 10% restocking fee will be deducted from the refund. Customers are responsible for return shipping costs. For issues like shipping damage or malfunctions within 14 days, email a photo and order number to info@serviette.nyc for resolution. Refunds will be processed within two weeks to the original payment method. Items bought online cannot be returned to retail stores, pop-up shops, or third-party vendors.